Returns & Exchanges
CompAsia Philippines offers a 7-day return and exchange policy for any device that arrives with hardware defects or is not as described. We ensure your pre-owned electronics meet our high-quality standards through a rigorous 32-step inspection process.
Submit a Request
Contact our customer support team within 7 days of receiving your device to initiate a return request with your order details.
Quality Assessment
Provide photos or videos of the reported issue to our technical team for a preliminary remote evaluation of the device's condition.
Device Collection
Once approved for inspection, we will arrange for a courier to pick up the device from your address at no additional cost to you.
Final Verification & Resolution
After our technicians verify the hardware defect at our facility, we will process your replacement or full refund within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing