Frequently Asked Questions
Everything you need to know about buying high-quality pre-owned devices at CompAsia Philippines.
Are the devices sold on CompAsia original and authentic?
Yes, all devices sold on CompAsia Philippines are 100% original and authentic. We do not sell clones or counterfeit products. Each device undergoes a rigorous 32-step quality check to ensure full functionality before being listed.
What do the different cosmetic grades (Excellent, Good, Fair) mean?
Cosmetic grades refer to the physical appearance of the device. 'Excellent' means minimal to no visible scratches, 'Good' indicates minor signs of wear, and 'Fair' means visible scratches or dents. Regardless of the grade, all devices are 100% functional.
Do the devices come with a warranty?
Every purchase includes a free 1-month local warranty for manufacturing defects. For added peace of mind, you can opt to extend this warranty to 6 or 12 months during the checkout process.
What payment methods do you accept?
We offer a variety of secure payment options including Credit/Debit Cards, GCash, Maya, GrabPay, and installment plans via partners like BillEase and Home Credit.
How long does shipping take within the Philippines?
Standard delivery typically takes 1-3 business days for Metro Manila and 3-7 business days for provincial areas. You will receive a tracking number via email once your order has been dispatched.
What is your return and exchange policy?
If you receive a defective item or the wrong order, you may request a return or exchange within 7 days of delivery. The device must be in the same condition as received with all original packaging and accessories included.